Frequently Asked Questions

Creating a Smooth Pay account is simple! Download our app from the App Store or Google Play Store, enter your phone number, and follow the verification process. You'll be ready to start earning rewards in minutes.

Yes, Smooth Pay is completely free to download and use. There are no hidden fees or subscription costs. You only pay for the purchases you make at participating stores.

Smooth Pay is accepted at lots of stores across Dubai, including major retailers, restaurants, cafes, and service providers. You can view the complete list in our app.

Earn points by making purchases at participating stores using Smooth Pay. Points are automatically added to your account based on your spending amount.

Points value varies by store and promotion. Generally, 1 point equals 1 AED in rewards value, but special promotions may offer better rates.

Points typically expire after 12 months of inactivity. Make sure to use your points regularly to maximize your rewards!

Smooth Pay currently does not offer any payment methods. You will pay the merchant directly and they will reward you for your purchase.

Smooth Pay currently does not offer any payment methods. You will pay the merchant directly and they will reward you for your purchase.

Smooth Pay currently does not offer any payment methods. You will pay the merchant directly and they will reward you for your purchase.

You can delete your account by going to the settings and selecting 'Delete Account'. Please note that this action is irreversible and will remove all your data from our system. For more details, visit here.

You can update the app through the App Store (iOS) or Google Play Store (Android). Enable automatic updates to always have the latest version.

Yes, you can log into your Smooth Pay account on multiple devices. If you are not sure which devices are logged in, you can log out of all devices from your settings.